Privacy Policy
Last updated: August 11, 2026
1. Introduction
CloseScale ("we," "us," or "our") operates the website closescale.com and the CloseScale software platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, join our waitlist, or use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Data controller: CloseScale
Contact: hello@closescale.com
3. Information We Collect
3.1 Information you provide
- Account data: name, email address, password, company name, and billing contact details when you create an account.
- Waitlist data: email address when you join our waitlist or request early access.
- Support data: messages and attachments you send when contacting support.
- Campaign data: niche, location, outreach settings, and content you configure inside the Service.
3.2 Information collected automatically
- Usage data: pages viewed, features used, clicks, session duration, and referring URLs.
- Device data: browser type, operating system, IP address, and general location derived from IP.
- Cookies and similar technologies: see Section 8.
3.3 Payment information
We do not store full payment card numbers. Subscriptions and payments are processed by Paddle.com, our Merchant of Record. Paddle collects and processes payment details, billing address, and tax information at checkout. See Section 5.
4. How We Use Your Information
We use personal data to:
- Provide, operate, maintain, and improve the Service
- Process waitlist signups and communicate about product launches
- Manage subscriptions, billing events, and account access
- Send transactional emails (receipts, security alerts, service updates)
- Respond to support requests and enforce our Terms of Service
- Monitor usage, prevent fraud, and protect the security of our systems
- Comply with legal obligations
We do not sell your personal information.
5. Paddle as Merchant of Record
When you purchase a paid subscription, your transaction is processed by Paddle.com Market Limited and/or its affiliates ("Paddle"). Paddle is the Merchant of Record for all paid orders. This means Paddle is the legal seller of the subscription and handles payment processing, invoicing, applicable sales tax and VAT, and certain customer billing inquiries.
Paddle processes your payment data under its own privacy policy. We receive limited billing information from Paddle (such as subscription status, plan, transaction ID, and country) to provision and manage your account.
Review Paddle's policies:
6. Sharing Your Information
We may share data with:
- Paddle: payment and subscription processing
- Infrastructure providers: hosting, database, email delivery, and analytics (e.g., Cloudflare)
- Integration partners: calendar, email, and data providers you connect to the Service
- Professional advisers: lawyers, accountants, or insurers where required
- Authorities: when required by law or to protect rights and safety
All service providers are bound by contractual obligations to protect your data and use it only for the services they provide to us.
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, including:
- Account data: for the life of your account plus up to 24 months after closure, unless a longer period is required by law.
- Waitlist data: until you unsubscribe or request deletion.
- Billing records: as required for tax, accounting, and dispute resolution (typically 7 years where applicable).
- Support communications: up to 3 years after resolution.
8. Cookies
We use essential cookies to operate the site and optional analytics cookies to understand usage. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is consent-based
- Lodge a complaint with a supervisory authority
EEA/UK (GDPR): Contact us at hello@closescale.com. We respond within 30 days.
California (CCPA/CPRA): You have the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell personal information. Submit requests to hello@closescale.com.
For payment-related data held by Paddle, you may also contact Paddle directly via their privacy policy.
10. International Transfers
Your data may be processed in the United States and other countries where we or our providers operate. We use appropriate safeguards (such as Standard Contractual Clauses) where required for cross-border transfers.
11. Security
We implement technical and organizational measures to protect your data, including encryption in transit, access controls, and secure infrastructure. No method of transmission over the Internet is 100% secure.
12. Children's Privacy
The Service is not intended for anyone under 18. We do not knowingly collect data from children. Contact us if you believe a child has provided personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes will be communicated by email or in-app notice where appropriate.
14. Contact Us
Questions about this Privacy Policy: